Refund & Return Policy | TF Garments

At TF Garments, customer satisfaction is our top priority. We are committed to providing high-quality fashion products and ensuring a seamless shopping experience. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following details carefully to understand our return, refund, exchange, and cancellation processes.

1. Return & Exchange Eligibility

We accept returns and exchanges under the following conditions:

✔ Unused & Unworn Products – The item must be unused, unworn, and unwashed, with all original tags and packaging intact.
✔ Return Request Within 7 Days – You must initiate the return request within 7 days of receiving your order.
✔ Damaged or Incorrect Items – If you receive an item that is damaged, defective, or incorrect, we will replace it or issue a full refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

❌ Products that have been used, washed, or altered.
❌ Customized or personalized items made to your specifications.
❌ Clearance or sale items (unless defective).
❌ Items without original tags or packaging.

2. How to Initiate a Return

To request a return or exchange, follow these simple steps:

📧 Email Us – Send an email to tfgarments@gmail.com with your order number, reason for return, and product images (if applicable).
📌 Approval & Return Instructions – Our team will review your request and provide return instructions.
📦 Ship the Item Back – Carefully package the item and send it to the provided return address.
💰 Receive Your Refund or Exchange – After receiving and inspecting the returned item, we will process your refund or exchange accordingly.

Important Notes:

📌 Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.
📌 Ensure the product is securely packed to prevent damage during return shipping.

3. Refund Process

Once we approve your return, we will process your refund as follows:

✔ Processing Time – Refunds will be processed within 7-10 business days after receiving the returned item.
✔ Refund Method – The amount will be refunded to the original payment method (credit/debit card, bank transfer, etc.).
✔ Non-Refundable Charges – Shipping and handling fees are non-refundable unless the item was defective or incorrect.

⏳ Delayed Refunds? – If your refund is taking longer than expected, please check with your bank or payment provider before contacting us.

4. Exchange Policy

If you want to exchange an item:

✔ Availability – Exchanges are subject to stock availability.
✔ Exchange Process – Follow the return process and specify the replacement product you want.
✔ Out-of-Stock Items – If the replacement item is unavailable, we will issue a refund instead.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, we will make it right!

✔ Report Within 48 Hours – Contact us within 48 hours of receiving your order.
✔ Provide Proof – Share clear photos of the item and packaging for verification.
✔ Replacement or Refund – We will either send a replacement at no extra cost or issue a full refund, including shipping costs.

6. Order Cancellations

✔ Cancellation Window – You may cancel your order within 24 hours of placing it.
✔ Shipped Orders – Once an order has been shipped, it cannot be canceled but may be returned following our return policy.

7. Store Credit Option

For customers who shop frequently, we offer store credit as an alternative to refunds:

✔ Instead of a refund, you can choose to receive store credit for future purchases.
✔ Store credit can be used sitewide and does not expire.
✔ This option helps speed up the return process and provides more flexibility for your next order.

8. Customer Satisfaction Guarantee

At TF Garments, we are dedicated to:

✔ High-Quality Products – Every item undergoes strict quality control before being shipped.
✔ Secure Shopping – We use encrypted payment methods to keep your transactions safe.
✔ Responsive Customer Support – Our team is available to assist you at every step.

If you have any issues with your order, we are here to help! Contact us, and we will work to resolve your concerns as quickly as possible.

9. Contact Us

For any return, refund, or exchange inquiries, you can reach us at:

📍 TF Garments
📌 B-60, Quaid-e-Azam Market
📧 tfgarments@gmail.com
📞 +92 3290624250

💙 We appreciate your trust in TF Garments. Thank you for shopping with us!