Refund & Return Policy
At TF Garments, we value our customers and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read the policy below for details.
1. Return Eligibility
You may return an item if:
- The product is unused, unworn, and in its original packaging with tags attached.
- The return request is made within 7 days of receiving the order.
- The item is defective, damaged, or incorrect due to our mistake.
Non-returnable items:
- Items that have been worn, washed, or altered.
- Customized or personalized items.
- Clearance or sale items (unless defective).
2. How to Initiate a Return
To request a return, please follow these steps:
- Email us at [Your Contact Email] with your order number, reason for return, and pictures (if applicable).
- Our team will review your request and provide return instructions.
- Ship the item back to us using the provided return address.
- Once we receive and inspect the item, we will process your refund or exchange.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
- Approved refunds will be processed within 7-10 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.
If your refund is delayed, please check with your bank or payment provider before contacting us.
4. Exchange Policy
- Exchanges are subject to stock availability.
- If you wish to exchange an item, follow the return process and specify the replacement item.
- If the replacement is unavailable, we will issue a refund.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 48 hours of receiving the order.
- Provide clear photos of the item and packaging.
- We will arrange a replacement or issue a full refund, including shipping costs.
6. Cancellations
- Orders can be canceled within 24 hours of placing them.
- Once shipped, orders cannot be canceled but may be returned following the return process.
7. Contact Us
For any return or refund inquiries, please contact us at:
TF Garments
B-60, Quaid-e-Azam Market
tfgarments@gmail.com
+92 3290624250
Thank you for shopping with TF Garments!
